Privacy Policy

1. Introduction

Elegant Home Upgrades ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eleganthomeupgrades.com (the "Site") or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our newsletter
• Request a consultation or quote
• Fill out contact forms
• Communicate with us via email or phone
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Budget and timeline information
• Communication preferences

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information (screen size, device type)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our design services
• Communication: To respond to your inquiries, send newsletters, and provide customer support
• Project Management: To plan, execute, and manage your home design projects
• Marketing: To send promotional materials and special offers (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: For internal record keeping and business analysis

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Payment processing
• Analytics and website optimization
• Customer relationship management

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal process or government requests
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Investigation of fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA Rights)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: