Terms & Conditions

1. Acceptance of Terms

Welcome to Elegant Home Upgrades. These Terms and Conditions ("Terms") govern your use of our website eleganthomeupgrades.com (the "Site") and our design services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes acceptance of the new Terms.

2. Description of Services

Elegant Home Upgrades provides professional home design and renovation services, including but not limited to:

• Interior design consultation and planning
• Kitchen and bathroom renovation design
• Outdoor living space design
• Smart home integration planning
• Flooring and finishing selection
• Project management and coordination
• Design consultation and advisory services

All services are provided subject to availability and our professional standards. We reserve the right to refuse service to anyone for any reason at our sole discretion.

3. User Responsibilities

Account and Information

When using our Services, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of any account credentials
• Notify us immediately of any unauthorized use
• Update your information as necessary to keep it accurate

Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt our Services
• Attempt to gain unauthorized access to our systems
• Use our Services for commercial purposes without permission

4. Service Agreements and Contracts

Project Contracts

Specific design projects will be governed by separate written contracts that include:

• Detailed scope of work and deliverables
• Project timeline and milestones
• Payment terms and schedule
• Change order procedures
• Cancellation and termination policies

Consultation Services

Initial consultations and advisory services are subject to:

• Scheduling availability and confirmation
• Applicable consultation fees
• Professional conduct standards
• Confidentiality agreements

5. Payment Terms

Fees and Charges

• All fees are quoted in US Dollars and exclude applicable taxes
• Payment schedules will be outlined in individual project contracts
• Late payments may incur additional charges as specified in contracts
• We accept various payment methods as specified during booking

Refunds and Cancellations

• Refund policies vary by service type and will be specified in contracts
• Cancellations must be made according to the terms in your service agreement
• Some services may be non-refundable once work has commenced
• Refund processing may take 5-10 business days

6. Intellectual Property Rights

Our Content

All content on our website and in our designs, including but not limited to:

• Text, graphics, logos, and images
• Design concepts and plans
• Software and technical elements
• Trademarks and service marks

Are owned by Elegant Home Upgrades or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Client Content

You retain ownership of any content you provide to us, but grant us a license to use such content for the purpose of providing our Services. We may use anonymized project information for marketing and portfolio purposes unless otherwise agreed in writing.

7. Warranties and Disclaimers

Service Warranties

We warrant that our services will be performed with professional skill and care consistent with industry standards. However:

• We do not guarantee specific outcomes or results
• Design preferences are subjective and may vary
• Third-party contractor work is subject to separate warranties
• Material and product warranties are provided by manufacturers

Website Disclaimers

Our website and online content are provided "as is" without warranties of any kind. We do not warrant that:

• The website will be uninterrupted or error-free
• Information is always current or accurate
• The site is free from viruses or harmful components

8. Limitation of Liability

To the maximum extent permitted by law, Elegant Home Upgrades shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services
• Delays or failures due to circumstances beyond our control

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless Elegant Home Upgrades, its employees, contractors, and affiliates from any claims, damages, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide to us

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our privacy practices as described in our Privacy Policy.

Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Dispute Resolution Process

1. Direct Communication: We encourage direct communication to resolve any issues
2. Mediation: If direct communication fails, disputes may be submitted to mediation
3. Arbitration: Unresolved disputes may be subject to binding arbitration in California
4. Court Jurisdiction: Any legal proceedings shall be conducted in California state or federal courts

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government actions, regulations, or restrictions
• Labor disputes or supply chain disruptions
• Technical failures or cyber attacks

In such cases, we will make reasonable efforts to minimize delays and communicate with affected clients.

13. Termination

These Terms remain in effect until terminated by either party. We may terminate or suspend your access to our Services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive or inappropriate behavior

Upon termination, your right to use our Services ceases immediately, but these Terms shall survive termination as applicable.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Elegant Home Upgrades regarding the use of our Services and supersede all prior agreements and understandings.

16. Contact Information

If you have questions about these Terms or need to contact us regarding legal matters, please reach out: